Refund Policy
Last updated: April 01, 2023
At CliffHollow, located at Via Margherita, Rome, 00184, Italy, we pride ourselves in serving our customers with fresh and delicious pizzas. We understand that sometimes things don't go as planned, and you may need to request a refund. Below is our Refund Policy.
Order Cancellation
If you need to cancel your order, please do so within 10 minutes of placing it by contacting us at +39 06 1234 5678. We cannot accept cancellations once your order has been processed and the pizza is being prepared.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us immediately at +39 06 1234 5678. We will either issue a refund or provide a replacement order, depending on your preference and the situation's specifics.
Food Quality
Our goal is to provide high-quality products. If your food does not meet your expectations in terms of taste or temperature, please contact us within 2 hours of receiving the order. We will work with you to resolve the issue, either by offering a replacement or a refund in €.
Refund Processing
Once a refund has been agreed upon, it will be processed back to the original method of payment within 7-10 business days. If you haven’t received your refund after this period, please first check your bank account again, then contact us at +39 06 1234 5678.
Non-Refundable Items
Please note that some items are non-refundable, including:
- Gift vouchers
- Discounted items (unless faulty or not as described)
- Bottled beverages, such as soda and lemonade
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same thing, call us at +39 06 1234 5678.
How to Request a Refund or Exchange
Please follow these steps to request a refund or exchange:
- Keep your receipt or proof of purchase.
- Contact us at +39 06 1234 5678 explaining the issue and your preferred resolution.
- Wait for our response with further instructions on the refund or exchange process.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again before contacting us. There is often some processing time before a refund is posted to your account.
Questions
If you have any questions regarding our Refund Policy, please contact us at +39 06 1234 5678.
We reserve the right to modify this policy. The latest version is always available on our website at cliffhollow.site.